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Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. <a href="https://www.bruker.com/en.html">Please visit</a> 
<h3>SOFTWARE SUPPORT NMR ENGINEER (F/M/D)</h3>
Bruker BioSpin, as part of the Bruker Group, is a high-tech international company and the world-leading manufacturer of comprehensive solutions in Nuclear Magnetic Resonance (NMR), Electron Paramagnetic Resonance (EPR) and Preclinical Magnetic Resonance Imaging (MRI).
<h4>Responsibilities</h4>
<ul>
<li>Operate a targeted global hotline for Bruker service engineers and customers and track cases in CRM systems.
</li>
<li>Develop and teach courses for Bruker service engineers within a LMS.
</li>
<li>Run and develop a training facility based in Ettlingen in coordination with other stakeholders.
</li>
<li>Participate in R&amp;D hardware and software projects (PLM phases and gates).
</li>
<li>Report new or recurring problems to relevant stakeholders, participate in CAPA cases as required.
</li>
<li>Develop and review manuals and technical sales documents.
</li>
<li>Assist in evaluation of new products and software.
</li>
<li>Develop, validate and improve service procedures on a regular basis.
</li>
<li>Dispatch support tasks received at the 2nd Level Support interface.
</li>
<li>Support-focus is on Bruker-Software, Licensing and related framework (e.g. operating systems), but not limited to it.
</li>
<li>Perform other duties as required.
</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Diploma in science or engineering. PhD is an asset.
</li>
<li>Minimum three years’ work experience with NMR analytical instruments.
</li>
<li>Profound knowledge of modern Windows and Linux operating systems. Work experience with IT administration is an asset.
</li>
<li>Experience with lab management.
</li>
<li>MS Office (expert).
</li>
<li>Service oriented mindset and deliverables.
</li>
<li>Intercultural competence.
</li>
<li>Analytical thinking in depth and breadth.
</li>
<li>Very good communication skills.
</li>
<li>Able to work independently and within a team.
</li>
<li>Able to work under pressure, with perseverance and integrity.
</li>
<li>English and German (Level B2).
</li>
<li>Experience with programming projects is an asset.
</li>
</ul>
<h4>To this end, we offer you:</h4>
<ul>
<li>A canteen with meal vouchers.
</li>
<li>Job bike.
</li>
<li>Hybrid working possibilities.
</li>
<li>Support for your pension scheme.
</li>
<li>Capital-forming benefits.
</li>
<li>30 days of vacation.
</li>
<li>Modern air-conditioned buildings.
</li>
<li>State-of-the-art office space &amp; infrastructure.
</li>
<li>Free employee parking.
</li>
<li>Highly satisfied and forward striving teams.
</li>
<li>Talented and diverse employees from and all over the world.
</li>
<li>Finally, of course, the fact that even though we are listed on the stock exchange, we are still safe and sound in the hands of our owner and thus able to weather all storms.
</li>
<li>For our office in Ettlingen we are searching for a Software Support NMR Engineer (m/f/d).
</li>
</ul>

Software Support NMR Engineer

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. <a href="https://www.bruker.com/en.html">Please visit</a> 
<h3>FIELD SERVICE ENGINEER</h3>
<h4>Responsibilities</h4>
Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our range of instrumentation, duties will include:
<ul>
<li>familiarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
</li>
<li>liaise with customers and colleagues in the site planning process prior to installation
</li>
<li>inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
</li>
<li>carry out breakdown and planned maintenance at customers’ sites as part of a team, with rapid response where necessary
</li>
<li>provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis
</li>
<li>carry out procedures necessary to validate systems to certifiable standards
</li>
<li>provide technical input to the sales team in non-routine sales cases
</li>
<li>travel within the DACH region and occasionally abroad is an essential part of the job.
</li>
</ul>
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite. 
<h4>Qualifications</h4>
<ul>
<li>outgoing and good at building relationships through inspiring trust and confidence
</li>
<li>a professional image and a very high standard of personal presentation
</li>
<li>self-motivation and a willingness to work with others toward a shared goal
</li>
<li>the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
</li>
<li>excel at continual learning in a rapidly advancing technological area
</li>
<li>a tertiary level qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
</li>
<li>Graduates and Lab Technicians are very welcome
</li>
<li>a solid technical or scientific background gained in industry or academia
</li>
<li>the capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
</li>
<li>ability to diagnose causes of malfunction and to actively resolve customers’ service problems
</li>
<li>good computer literacy, including familiarity with data system hardware and industry standard operating systems
</li>
<li>fluency in German
</li>
</ul>
JOB LOCATION: HOME BASED (IN THE NUREMBERG AREA - Nürnberg, Fürth, Erlangen, Bayreuth, Ingolstadt)

Field Service Engineer

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
In the course of replacements we are looking for our European Headquarters in Duisburg for a
<h3>X-RAY SERVICE ENGINEER OR TECHNICIAN (M/F/D)</h3>
<h4>Your mission at Shimadzu:</h4>
<ul>
<li>As a 2nd level Engineer in our office in Duisburg you will be responsible for the technical support of our field service engineers for our X-Ray products by phone, e-mail or remotely
</li>
<li>You will be responsible for training of field service engineers (m/f/d) in our training center in Duisburg. This includes creating digital training modules for our company e-learning platform
</li>
<li>You will perform equipment installations, maintenance, repairs and introduce customers to our products at end-customer locations within Europe and other Shimadzu Europe affiliated countries
</li>
<li>You will form a link to the Shimadzu Corporation in Japan and our other business partners by ensuring smooth information and knowledge exchange for the products you support
</li>
</ul>
<h4>This is you:</h4>
<ul>
<li>You have a degree equivalent to Engineer / Associate or higher in area of medical or electrical engineering or similar 
</li>
<li>Having professional experience as a service engineer or as a technical service support
</li>
<li>You have analytical thinking skills and you like solving technical problems
</li>
<li>You are a team worker with high communication skills but as well able to work independently if required
</li>
<li>You have a very good command of written and spoken English and a good knowledge of German or the willingness to learn the German language
</li>
<li>You are proficient in the use of MS Office applications
</li>
<li>You are highly flexible and willing to travel
</li>
<li>You have a class B driver&#39;s license
</li>
</ul>
<h4>Our offer:</h4>
<ul>
<li>A permanent employment relationship with an attractive compensation package as well as flexible working hours
</li>
<li>Professional training and further education
</li>
<li>Teamwork in a growth-oriented, stable and globally active company
</li>
<li>An international and varied field of activity
</li>
<li>The opportunity to work independently and on your own responsibility to a high degree
</li>
<li>Joint events and activities
</li>
<li>Free parking
</li>
</ul>
Have we sparked your interest? Then we look forward to receiving your online application!

X-Ray Service Engineer or Technician (m/f/d)

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.Please visit <a target="_blank" rel="noopener noreferrer" href="https://www.bruker.com">www.bruker.com</a><h3>Manager Field Service Optics Germany (m/f/d)</h3>The function of the DE Optics Field Service Manager is to manage the German Field Service Team as a highly competent, efficient and effective profit generating engineering service to the customer base. They will have an effective technical capability to enhance and support product sales opportunities based upon continually updated knowledge of customer expectations developed through ongoing personal involvement with the activities of installation and servicing teams. &nbsp;<h4 style="margin-left:0px;">Responsibilities</h4><h5>Responsible of the day to day planning and execution of the work</h5><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><ul><li>Organize Engineer dispatching to properly prioritize and fit instrument repair jobs into the planning of installations and PMs using all available resources.</li><li>Allocate and control tasks to individual members of the FSE team taking full account of training levels, experience and workload.</li><li>Steer and Manage sufficient Skill levels for FSE to ensure competence, response times, first time fix rates</li><li>Main Responsible for Service escalation handling.</li><li>Ensure Quality Relevant Data is collected and exchanged with QM, BU’s and Production.</li><li>Ensure Salesforce Standards are followed</li><li>Manage customer loyalty by frequent direct customer contact – pro-active and re-active incl. on-site</li><li>Provide a point of contact and act as an interface between Service, Sales, Back Office, and Remote Solution Center</li><li>Ensure local compliance of operations and application of local Health and Safety laws</li></ul><h5>Responsible for finance objectives:</h5><ul><li>Local revenue recognition</li><li>Service revenue and gross margin</li><li>Assist in preparation of business plan</li><li>Territory headcount planning and development</li></ul><h5 style="margin-left:0cm;">Responsible for team management:</h5><ul><li>Monitor and assess effectiveness, abilities of individual engineers and make informed recommendations for qualification measures, promotions or other personnel related action</li><li>Schedule and attend local service team meetings</li><li>Plan Field Service Engineers development and training</li><li>Organize and complete Field Service Engineers appraisal and mid-year reviews and set objectives</li><li>Identify and request human resources when the criteria is met through the current approval process</li></ul><h5>&nbsp;Responsible for reporting to CALID EMEA Service Management</h5><ul><li>Analyze and follow up on Key Performance Indicators</li><li>Work closely with EMEA Service Management to leverage all quality issues</li><li>Assist with the implementation of common working rules</li><li>Attend and participate actively in service management meetings</li><li>Develop an ongoing relationship with EMEA Service Management and other local Service Managers</li><li>Deliver new ideas, initiatives to improve overall Service deliveries and team performance</li></ul></div></div></div><h4>Qualifications&nbsp;</h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><ul><li>A degree level engineering qualification (or equivalent) or be able to demonstrate a similar level of knowledge and skill gained by practical experience.</li><li>A solid background in technologically advanced instrumentation</li><li>Team Management experience</li><li>Personable, approachable and able to communicate easily and effectively at all levels</li><li>Have excellent people leader skills</li><li>Constantly challenging the status-quo and striving to improve Service Performance. Initiating corrective action as well as improvement projects</li><li>Ability to proactively and effectively respond to urgent or rapidly changing situations</li><li>Ability to provide leadership and direction to a large team and effectively exercise delegated authority</li><li>Understanding of the Company’s products and core technologies</li><li>Demonstrable ability to lead and motivate others and contribute to the organization of a large team of skilled individuals</li><li>Very good personnel skills</li><li>Willingness to expand personal efforts to meet and exceed expectations</li><li>Salesforce, Excel and Powerpoint Knowledge</li><li>Very Good communication skills in English and German, written and spoken.</li><li>A current valid driving license</li><li>No visa or other restriction preventing travel in the USA or EU.</li></ul></div></div></div>

Manager Field Service Optics Germany

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about <a href="https://www.agilent.com/">Agilent</a>.
<h3>CUSTOMER SUPPORT ENGINEER (FIELD SERVICE) - SPECTROSCOPY</h3>
<h4>Job Description</h4>
<ul>
<li>Every day, Agilent Service Engineers help our customers in Denmark to solve issues that enable scientists to make discoveries that improve the quality of life. 
</li>
<li>Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.
</li>
</ul>
Already have experience as an engineer working with instruments, customers, or labs, or would like your career to move towards this direction? Keen to continuously learn about new instruments, software, application, and consumables, to then help understanding and solving customer problems by delivering high-level customer service, to drive and build customer success? This is an excellent opportunity to join a growing and dynamic organization!
At Agilent, we value a passion for science, a focus on results and a commitment to a greater good. Drive, talent, and experiences can vary from individual to individual, but together we have a common thread we call One Agilent.
We are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. A space that fulfils an individual&#39;s purpose in a meaningful way. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind.
Take a glimpse into life at Agilent. Hear about our unique culture, our work, and <a href="https://youtu.be/TrWff2knbnI">what we love about our company:</a>
<h4>The Role:</h4>
This role entails providing not only hands-on technical but also application support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions across our Atomic and Molecular Spectroscopy portfolio, as well as multi-vendor systems solutions:
<ul>
<li>Install and optimize hardware/software/network products, perform maintenance and repairs, diagnose and resolve product performance issues, address applications related issues and provide end-to-end solution at customer sites; deliver fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software.
</li>
<li>Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to effectively use the systems to their advantage. Demonstrate and train customers how to use and optimize high end features of Agilent&#39; software platforms to their benefit. Additionally, share your expertise and train other Service Engineers across Agilent&#39;s product solutions!
</li>
<li>Work with the sales teams to deliver bespoke one-to-one consulting related to the customer&#39;s specific needs.
</li>
<li>Applying interpersonal skills, creativity and a can-do approach are fundamental for the role.
</li>
</ul>
<h4>Qualifications</h4>
The candidate requirements:
have a Bachelor or Master or PHD degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology or similar.
Experience and expertise with Spectroscopy techniques (AA, UV-VIS, ICPOES, ICPMS, FTIR) preferred in a similar position or as an End-user, have user experience in instrument data analysis software, problem-solving skills, particularly for fixing, applications support and/or general instrument maintenances.
<h5>Apart from these more technical skills, we are also looking for:</h5>
<ul>
<li>a strong desire to learn and expand your skill set,
</li>
<li>enjoy working remotely, whilst engaging and visiting customers on-site,
</li>
<li>excellent written and verbal communication skills,
</li>
<li>the ability to coordinate and prioritize efficiently,
</li>
<li>a strong attention to detail and processes, ensuring compliance with Agilent&#39;s Quality standards,
</li>
<li>ability to handle customer expectations and balance customer requirements with business needs,
</li>
</ul>
<h4>What we offer:</h4>
<ul>
<li>The full-time, permanent position, based in the Denmark and occasionally rest of Nordic, is available as soon as possible. 
</li>
<li>The role won’t be head-office based but working remotely from home combined with travel to customer sites within your assigned geography (a company car will be available to you).
</li>
<li>We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new instruments, applications, and workflows in Agilent’s state of the art training facility.
</li>
<li>Agilent offers cope global benefits to all staff - but in addition to these, Denmark business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Company activities.
</li>
</ul>
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
<ul>
<li>Option to Work Remote Yes</li>
<li>Travel Required: 50% of the Time</li>
<li>Schedule: Full time</li>
<li>Shift: Day</li>
<li>Duration: No End Date</li>
<li>Job Function: Services &amp; Support</li>
</ul>

Customer Support Engineer (Field Service) - Spectroscopy

Lab technician

Scientific and Research Fellow

Sales Representative

Academic staff

Microscopy

X-Ray

Laboratory services

Elementary analysis

Service engineer

Manager

Software

Molecular biology

Product Specialist

Application Specialist

Molecular spectroscopy UV-Vis, RAMAN, FTIR

Marketing

Analytical chemist

AAS, ICP/OES, ICP/MS

Technologist/Engineer

Laboratory instruments

Spectroscopy

Chemist

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