Customer Support Engineer (Field Service) - Spectroscopy

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.

CUSTOMER SUPPORT ENGINEER (FIELD SERVICE) - SPECTROSCOPY

Job Description

• Every day, Agilent Service Engineers help our customers in Denmark to solve issues that enable scientists to make discoveries that improve the quality of life.

• Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.

Already have experience as an engineer working with instruments, customers, or labs, or would like your career to move towards this direction? Keen to continuously learn about new instruments, software, application, and consumables, to then help understanding and solving customer problems by delivering high-level customer service, to drive and build customer success? This is an excellent opportunity to join a growing and dynamic organization!

At Agilent, we value a passion for science, a focus on results and a commitment to a greater good. Drive, talent, and experiences can vary from individual to individual, but together we have a common thread we call One Agilent.

We are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. A space that fulfils an individual's purpose in a meaningful way. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind.

Take a glimpse into life at Agilent. Hear about our unique culture, our work, and what we love about our company:

The Role:

This role entails providing not only hands-on technical but also application support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions across our Atomic and Molecular Spectroscopy portfolio, as well as multi-vendor systems solutions:

• Install and optimize hardware/software/network products, perform maintenance and repairs, diagnose and resolve product performance issues, address applications related issues and provide end-to-end solution at customer sites; deliver fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software.

• Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to effectively use the systems to their advantage. Demonstrate and train customers how to use and optimize high end features of Agilent' software platforms to their benefit. Additionally, share your expertise and train other Service Engineers across Agilent's product solutions!

• Work with the sales teams to deliver bespoke one-to-one consulting related to the customer's specific needs.

• Applying interpersonal skills, creativity and a can-do approach are fundamental for the role.

Qualifications

The candidate requirements:

have a Bachelor or Master or PHD degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology or similar.

Experience and expertise with Spectroscopy techniques (AA, UV-VIS, ICPOES, ICPMS, FTIR) preferred in a similar position or as an End-user, have user experience in instrument data analysis software, problem-solving skills, particularly for fixing, applications support and/or general instrument maintenances.

Apart from these more technical skills, we are also looking for:

• a strong desire to learn and expand your skill set,

• enjoy working remotely, whilst engaging and visiting customers on-site,

• excellent written and verbal communication skills,

• the ability to coordinate and prioritize efficiently,

• a strong attention to detail and processes, ensuring compliance with Agilent's Quality standards,

• ability to handle customer expectations and balance customer requirements with business needs,

What we offer:

• The full-time, permanent position, based in the Denmark and occasionally rest of Nordic, is available as soon as possible.

• The role won’t be head-office based but working remotely from home combined with travel to customer sites within your assigned geography (a company car will be available to you).

• We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new instruments, applications, and workflows in Agilent’s state of the art training facility.

• Agilent offers cope global benefits to all staff - but in addition to these, Denmark business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Company activities.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

• Option to Work Remote Yes
• Travel Required: 50% of the Time
• Schedule: Full time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support