Service & Applications Specialist (NMR)
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
We are looking for a new colleague to Bruker BioSpin Spain that will be based in Madrid area with frequent national (and some international) travels. As our NMR Service & Applications Specialist (m/f/d) you will provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products. The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.
SERVICE & APPLICATIONS SPECIALIST (NMR)
Responsibilities
NMR service and application support for our customers.
NMR spectrometer installation at customer site.
Customer training at site, in-factory, and online.
Maintenance and Troubleshooting of NMR spectrometer.
Provide support to sales, marketing, and service.
Provide support to the hardware & software development teams.
Frequent travel within Spain is required, occasionally other destinations.
Qualifications
Master or PhD in chemistry, biophysics or physics, preferably with NMR context.
Knowledge and experience with the implementation and development of liquid or solid state NMR experiments.
Good understanding of modern NMR spectrometer hardware concepts. In this respect, experience with Bruker’s NMR hardware and software (Avance electronics, TopSpin) is advantageous.
Hands-on experience with maintaining and troubleshooting spectrometer hardware is desired.
Self-reliant and motivated to walk the extra mile for our customers.
Outgoing and good at building relationship through inspiring trust and confidence.
A professional image and a very high standard of personal presentation.
The ability to contribute to a team effort, yet to accept responsibility for an individual role.
Fluency in English language required.
Current valid driving license.
Located in Madrid Area.
Excellent communication skills and demonstrated intercultural competence.
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