Instrument Inside Sales
Waters Corporation is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.
Instrument Inside Sales
Overview
Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for an Account Manager to support the very successful growth of our businesses across (Insert Job Territory Here). Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.
As Account Manager, you are an ambassador of Waters and will bring to the market Waters’ products and services. You will demonstrate a clear grasp of understanding the customers’ business and its growth plans, as well as be able to take the knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings you a great degree of flexibility working in the field. Your role will be designated to either a territory and/or markets.
Responsibilities:
Own inbound instrument lead response and opportunity development for an assigned customer segment. Qualify needs, support quoting, and work with Field Sales, Marketing, Applications and Service to drive conversion and customer success.
- Respond to inbound leads (web, campaigns, events, referrals) and qualify them into sales-ready opportunities.
- Run outbound calling and targeted outreach to develop pipeline in assigned accounts and segments.
- Prepare and follow up quotations; coordinate internal resources (Product, Applications, Service) to meet customer requirements.
- Partner with Field Sales to hand off qualified opportunities and support deal progression.
- Maintain accurate CRM records (customer data, activities, opportunity stage and forecast) and ensure data quality.
- Follow up post-event leads and provide feedback to Marketing on lead quality and conversion.
- Build baseline product and application knowledge and engage specialists for complex technical discussions.
Qualifications:
Education:
Bachelor’s degree required; science or engineering preferred (e.g., chemistry, materials science, physics, engineering).
Experience:
Experience in inside sales, sales support, or scientific instrumentation preferred; lab experience is a plus.
Competencies:
Strong phone and written communication skills. Organized, data-driven and able to manage multiple priorities. Proficient with CRM and Microsoft Office. Fluent Mandarin with good working English.
Travel:
Travel as needed (typically limited).
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
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