Service Engineer

Waters Corporation is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Service Engineer

Overview

As Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”.  This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets. 

Responsibilities

• Complete understanding and wide application of technical expertise in the repair and installation of thermal analysis and rheology instruments.
• Provides technical solutions to a wide range of difficult problems.  Can diagnose, troubleshoot, repair and install all Company product lines.  May require assistance with more difficult installations.
• considerable latitude in determining and managing territory activities.  Is consistently on or over established revenue plan for the territory.Work is performed without appreciable direction.  Exercises
• Failure to achieve revenue results or erroneous decisions or recommendations may cause significant financial impact and may result in the allocation of additional resources.
• Frequent outside customer contacts; maintains positive relationships with customers and has a high level of customer satisfaction.  Represents the organization in providing solutions to difficult technical issues associated with instrument repair and installation.
• Ability to read and comprehend technical manuals and often complicated/multi-part instructions, short correspondence and memos.  Ability to present information in one-on-one situations to customers, clients, and other employees of the Company.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Qualifications

Education:

• Bachelors/Masters Degree in engineering or other science related

Experience:

• 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA product suite ( thermal analysis and rheology instruments)
• Ability to perform effective system level troubleshooting
• Understanding of the scientific workflow along with the scientific software systems (TRIOS/ IT Windows)

Skills:

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues

Travel:

• This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.