FSE Bulk Elemental Analysis Hauts-de-France / Benelux
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
FSE Bulk Elemental Analysis Hauts-de-France / Benelux
Job Description
Join Thermo Fisher Scientific and be a part of an exceptionally driven team that thrives on innovation and excellence. As an Engineer II, Field Service, you'll embark on an ambitious career where your contributions will make a significant impact. With our world-class resources and industry-leading investment in R&D, you'll have the opportunity to perform at your best and help us build meaningful change.
How you will make an impact:
As a Field Engineer, you will play a crucial role in delivering flawless service and exceeding customer expectations. Your expertise in rapid elemental analysis and other material applications will be instrumental in providing outstanding service and support.
What you will do:
- Represent our company in a positive, professional manner, ensuring outstanding customer care both externally and internally.
- Based in North of France, you will frequently travel across France, Benelux, Switzerland, and occasionally other countries within EMEA.
- Own and deliver service commitments, including installations, repairs, data analysis, calibrations, preventative maintenance, training, and radiation services on X-Ray Fluorescence Spectrometers (XRF), Optical Emission Spectrometers (OES) and Automated systems (SMS).
- Provide remote and on-site services within agreed conditions, setting strict priorities.
- Prepare detailed service reports, documentation, and protocols tailored to internal and customer needs.
- Foster strong customer relationships to maintain high levels of customer dedication and promote an outstanding customer experience.
- Collaborate with commercial colleagues to deliver profitable customer deals.
- Contribute to continuous improvement initiatives through our Practical Process Improvement Business System.
Education
- Diploma or equivalent training, preferably in electrical engineering, with some basic knowledge of chemistry or engineering.
Experience
- Five years of work experience in technical services.
- Field service experience (technical) or strong service knowledge.
- Preferable knowledge in heavy industrial processes such as metallurgy, mining, geology and geochemistry, petroleum, polymers, and glass.
- Proven skills in electromechanical, software, and application issue resolution.
Knowledge, Skills, Abilities
- Excellent interpersonal communication skills, both written and oral, in English.
- Ability to work effectively with customers and colleagues in challenging and stressful situations.
- Strong knowledge of electronics and mechanics.
- Professional demeanor and customer-friendly attitude.
- Proficiency in PC literacy, including MS Office and Outlook.
- Willingness to travel domestically and internationally up to 80% (up to 4 nights per week in a hotel).
- Valid driver's license.
- Self-organized and efficient.
Join us to help customers worldwide live healthier, cleaner, and safer lives.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting
