Field Service Engineer – Electron Microscopy
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Field Service Engineer – Electron Microscopy
How will you make an impact?
Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and services enable our customers to conduct ground breaking scientific research and develop Nobel Prize winning techniques.
You will become a part of Materials and Structural Analysis Field Service team, servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 50% of your time, primarily to our customer sites within Italy with opportunities to support colleagues within Europe from time to time.
This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organisation is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth.
Job Description
The Engineer II, Field Service provides onsite customer service by performing installation, service and repair work on sophisticated instruments at the customer's site. The Engineer ensures the system meets performance specifications and instructs customers in the operation and alignment of the instrument.
Responsibilities
- Performs service tasks on high-end systems and accessories for one or multiple product lines
- Takes responsibility for customer communication related to the work and systems assigned
- Supports team members to ensures highest level of customer satisfaction is achieved
- Takes responsibility for assigned customer base as primary engineer
- Takes responsibility for accurate completion of administrative tasks and required trainings
- Takes responsibilty for on-the-job training of engineers in local team
- Provides regular updates to primary engineer and supervisor
- Travels in the region to perform service tasks
Qualifications
- Typically requires 2-5 years of experience in a related field
- A Bachelor's degree in a technical or scientific field (engineering or physics is an advantage) is required.
- Graduates must have demonstrated knowledge of TEM and/or SEM/SDB. Full TEM/SEM training is equivalent to the BS degree
- Experience with analytical fixing and problem-solving
- Basic knowledge of vacuum systems, high voltage, electronics, mechanics
- Leads by example, flexibility in approach and execution
- Knowledge of Electron Microscopy, XPS or other relevant X-ray technology
- Excellent communication and customer handling skills
- Excellent hand-eye coordination and manual dexterity
- Fluent in English and local language in both word and writing
- Valid passport/visa and driver's license
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials
