TEM Application Scientist, Life Sciences

As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

We are the Thermo Fisher NanoPort team. As the largest Electron Microscopy demo labs in the world, NanoPort team supports sales of all Electron Microscopy and Spectroscopy products through demonstrations and serves as a meeting place for Thermo Fisher Applications Scientists and customers to collaborate using NanoPort demo instruments. For all these functions, the performance of the microscopes to the highest standards and the general functioning and appearance of the NanoPort lab is essential. We provide technical and scientific expertise in the support of Thermo Fisher Scientific’s Global sales efforts.

TEM Application Scientist, Life Sciences

This is a field-based role, involving extensive travel across China. Occasional support needs to be provided to customers in the other countries in Asia-pacific region. The position comes with a competitive salary and yearly bonus. We offer many different career pathways in a global organization, plus extensive resources and training opportunities to help develop an exciting career!

Key Responsibilities

You will support the customer in-person at their lab, and by remote support station, phone and email, serving as a trusted advisor. In doing so, we will help to increase customer satisfaction and build loyalty and chip in to the overall success of the business.

• Deliver on-site and remote scientific application support & training support to our customers on our leading TEM products
• Coordinate customer training and deploy training agenda locally.
• Lead product demonstrations and sample jobs at customer or NanoPort sites.
• Own regional platform/workflow, and benchmarking.
• Generate results for marketing collateral in coordination with Sales Development and Product Marketing managers.
• Diagnose & resolve product performance problems and customer queries/complaints.
• Work with sales representatives on sales calls to give technical and application assistance in response to customer inquiries
• Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products
• Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related subjects
• Mentorship of colleagues

How will you get here

Education and Experience

• Major in Life Sciences, Master’s or equivalent degree, higher degree is preferred.
• 3+ years of Cryo-TEM experience, or 6+ years of related experience, experienced in biological sample cryo workflow
• Experience in communicating technical materials in written and verbal form

Knowledge, Skills, Abilities

• Customer-facing experience, with the emotional intelligence to understand customer concerns.
• Able to connect with and support people effectively with varying levels of technical knowledge and expertise
• Good digital literacy and groundbreaking technology
• Willingness to travel extensively (up to 60%)
• Proficient in English

Work Schedule

• Other

Environmental Conditions

• Office

Apply today! http://jobs.thermofisher.com

Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 90,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.