Service Growth Manager CEE-ME
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Please visit www.bruker.com
The Bruker BioSpin group is a global leader in the development and manufacture of instruments and associated software based on magnetic resonance technology, such as nuclear magnetic resonance (NMR) and electron paramagnetic resonance spectrometers (EPR), as well as preclinical imaging systems. We constantly develop our instruments and analysis software to enable scientists, researchers, and developers around the world to gain deeper insights and find better answers to important questions in our society.
Service Growth Manager CEE-ME (f/m/d)
This role is fully remote from any location in Germany. However, candidates should be prepared for occasional visits to our office in Ettlingen.
Responsibilities
Drive local Service revenue growth and enhance customer satisfaction through proactive management and collaboration
- Manage Service revenue funnel to meet annual goals.
- Oversee opportunity to cash process and forecasting.
- Improve transparency and accuracy of revenue forecasts.
- Integrate aftermarket sales and Service services for better traceability
- Enhance contract KPIs like attachment and renewal rates.
- Lead Service campaigns to stimulate market growth.
- Collaborate with sales to boost customer satisfaction.
- Communicate Service improvements to customers.
- Handle customer escalations beyond technical solutions.
- Use customer feedback to refine Service offerings.
Qualifications
To be successful in this role, you will need
- Bachelor's degree
- 9-12 years of work experience in service management with service revenue responsibility.
- Very good English and German knowledge (min. B2)
- SAP, CRM and Power BI knowledge
- Excellent conflict management skills in de-escalation and turning conflict into success.
- Deep understanding of service as a profit center.
- Proven experience in growth management, preferably within the CEE-ME region.
- Strong analytical skills and data-driven mindset.
- Creative thinker with a customer-centric approach.
- Ability to work collaboratively in a cross-functional team environment.
- Familiarity with the CEE-ME market dynamics and cultural nuances.
We offer you
- A cafeteria with meal vouchers
- Free employee parking
- Job bike
- Support for retirement provision
- Company savings benefits
- 30 days of vacation
- Modern air-conditioned buildings with state-of-the-art office spaces, state of the art hardware, and of course hybrid work
- A cheerful, open, and forward-thinking team of employees from and around the world
- Finally, of course, the fact that, even though we are listed on the stock exchange, we are still safely in the hands of our owner and can therefore withstand any storms.
