Service Engineer
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker BioSpin, as part of the Bruker Group, is a high-tech international company and the world-leading manufacturer of complete solutions in Magnetic Resonance Nuclear Magnetic Resonance (NMR), Electron Paramagnetic Resonance (EPR) and Preclinical Magnetic Resonance Imaging (MRI).
We develop high-tech analytical measuring instruments and methods that are used in many fields, from medical technology to materials science and food research.
Service Engineer
The Product Support Engineer is a visible and key customer facing role; responsible for providing “Best in Class” post-sale instrumentation support worldwide for Bruker AXS. Product Support activity includes first level hardware, software and application support to customers and field engineers, instrument installation, diagnostics/fix, and on-going support. Individual must be customer focused, results-oriented, effective communicator, collaborative, and have a strong technical background to enable our customers to maintain their instrument at peak performance and to maximize productivity for their intended use case.
Responsibilities
In this role, you will be
- Responsible for field on-site support
- Responsible for enquries from Service Desk
- Responsible for improvement of customer satisfaction
- Responsible for Achievement of SLS revenue BP
Qualifications
To be successful in this position, you will possess
- Bachelor degree or Masters in Chemistry or Physics or Electronics/Electrical Engineering.
- 3-5 years experience of maintenance on analytical instruments
- Prior experience and knowledge in NMR advantageous
- English ability to read the manual
