Field Service Engineer

JEOL is a global provider of TEM, SEM, NMR, MS and other scientific/medical/semiconductor/industrial instruments. JEOL positively challenges the world's highest technology, forever contributing to the progress in science and human society through its products. For more than sixty years JEOL USA, Inc. has made customer service and support a top priority. Our success is based on talented and dedicated employees who are committed to making a difference.

FIELD SERVICE ENGINEER

Job Description

This position is available in 3 locations:

• Fremont, California
• Miami/Ft. Lauderdale, Florida
• Portland, Oregon

Responsibilities:

• Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications

• Independently diagnose and repair electron microscopes within the territory

• Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem

• Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work

• Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals

• Consistently exercise discretion and independent judgment in resolving problems

• Provide on-site technical assistance to troubleshoot and repair equipment

• Complete and submit field service reports and weekly expense reports

Requirements:

• An Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience.

• Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes.

• Excellent customer service skills

• Hands-on technical experience with installation and repair of equipment

• Knowledge of and ability to apply analog, digital, and RF electronics

• A basic understanding of troubleshooting techniques and approaches

• Ability to analyze, evaluate, and assess complex mechanical components