Field Service Engineer (X-ray)
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
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FIELD SERVICE ENGINEER
Responsibilities
This person takes the initiative of field service for X-ray business in Japan covering Bruker AXS business, in accordance with the direction and guideline of Bruker AXS global service team.
Provides technical expertise through technical support and services for our users, both at the customer sites and via telephone /email communications.
The newly bought instrument needs to be installed properly by a field service engineer at the customer site and will be supported by its warranty services.
Responsible for the instruction, guidance or service visit for improving faulty situation with our instruments on the trouble call /email from the customers.
Charged /free-of-charge repairs (both on site /remotely) should be executed by field service engineers.
Create customers’ satisfaction and make good relations with the customers and encourage the customers to choose products from our company /brand.
Generate the quarterly /annual revenue from paid services and sales of upgrades which meets the predetermined budget as the service group.
Qualifications
To be successful in this position, you will possess:
Experience in using/handling analytical instruments
Bachelor degree in Engineering /Physics /Chemistry
Native level of communication skill in local language (Japanese)
Basic level of English communication skill
