Field Service Engineer II (OES, XRF, XRD)
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
FIELD SERVICE ENGINEER II (Mid-Central)
This job is available in 4 locations
- Remote, Arkansas, United States of America
- Remote, Kentucky, United States of America
- Remote, Tennessee, United States of America
- Remote, Missouri, United States of America
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
The Chemical Analysis Division (CAD) provides a broad mix of analytical instruments and services to a diverse range of end-user markets including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, Spectroscopy and Minerals and Mining. Its instruments are deployed globally in the field and on the line, in results-oriented environments where customers put a premium on adaptability, reliability and ease of use. CAD operates within a global footprint with more than 4,000 colleagues, delivering product solutions to customers that allow for confident, on-the-spot decision-making. CAD is part of the Analytical Instruments group and is comprised of three business units:
Measurement Control and Sample Identification
Environmental and Process Monitoring
Production Process and Analytics
The position supports the Production and Process Analytics business unit. This business drives value for our customers by enabling them to:
accelerate production,
improve product quality,
make process decision faster,
and protect their brands
We manufacture high-quality analytical, product inspection, bulk weighing, and compliance solutions and serve multiple sectors with a focus on:
Clean Energy (battery manufacture & minerals production),
Food Safety (Product inspection and food packaging), and
Infrastructure (cement, mining & metals).
Product Inspection
In-line inspection and monitoring solutions to ensure safety, quality, and production efficiency by detecting physical contaminants, validating net content, verifying product integrity, and analyzing constituents. We supply systems worldwide to over 35,000 customers including the majority of the top 50 food companies. More
PGNAA & Minerals Processing Elemental Analyzers
When the world leaders in cement production, energy production (coal), and mining are concerned about the quality of the raw materials they process or consume, they call on Process Analytics team. Designed to operate around the clock in remote corners of the world, our instruments lead the way. More
Advanced Imaging
Our sophisticated imaging product line of X-ray sources is crafted to provide accurate and consistent results for a variety of applications including high-resolution imaging and automated X-ray inspection on high-throughput production lines. More
Bulk Elemental Analysis (BEA)
For more than 85 years, the Thermo Fisher Scientific Ecublens site in Switzerland has been a global supplier of spectrochemical instruments for major industries such as metallurgy, transportation, cement, mining, food, pharmaceuticals, chemicals, petroleum and batteries. We offer unparalleled capabilities in optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD), and spectrometer automation (SMS).
More
Territory: up to 75% travel in territory (Missouri, Arkansas, Eastern Oklahoma, and Southern Illinois.)
What will you do?
Reporting to the Regional Service Manager, you will provide complete services on Spectroscopy instruments: optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) including installation, repairs, preventative maintenance, and instrument qualifications. In addition to working with our customers, you will also regularly engage with other team members, sales, technical support, and engineering.
Perform on-site installation, repair, maintenance, qualification, and validation of optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) systems.
Use customer management software to monitor service calls, manage parts inventories, and complete job tasks.
Inspect malfunctioning products, analyze inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
Who are we looking for?
Minimum education and experience requirement
High school diploma and 4+ years hands-on experience as a Service Engineer, particularly working with analytical instrumentation.
Working experience with optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) is a strong plus or - Bachelor’s degree in Sciences, Engineering or related field with 0 years’ experience.
PROFICIENCIES
Customer/business-oriented.
Technical knowledge of scientific equipment or related technology based equipment.
Effective communication skills and ability to establish good customer rapport are essential.
Ability to prioritize service requests and produce clear and concise documentation.
Ability to work independently within a customer location. Minimal direct supervision required.
Travel & Physical/Environmental requirements:
Ability to travel up to 70% at times within the territory or other areas as the need arises.
Physical activities: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions.
Ability to safely lift 50 Lbs. with assistance on occasion, and safely lift and carry 25-30 Lbs. continuously throughout the day.
Environmental conditions: Inside office environment conditions, travel by taxi, train, airplane, noise, hazards, & conditions at customer locations.
Maintain a valid driver’s license and safe driving record.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
