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Italy

<p><strong>Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.</strong></p><p>Please visit <a target="_blank" rel="noopener noreferrer" href="https://www.bruker.com">www.bruker.com</a></p><h3><strong>Field Service Engineer</strong></h3><p>The function of the Field Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.</p><p>The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.</p><p>Activities will cover microbiology and diagnostic products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.</p><p>Duties will be carried out mainly in Italy and here mainly in Northern Italy, however it is expected that requirements to provide field service support on customers’ premises abroad or at the factory will be significant.</p><p>The position reports to the Region Service Manager, who will agree expectations, offer guidance as necessary and provide framework support.&nbsp; Day-to-day priorities will be set by the Service Manager and helpdesk team.</p><p>The position is home office based, preferably Novara or around Milan .Good travel connections, as well for international travel will be important.</p><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;"><strong>Please provide us with the CV in English</strong>.</p><h4 style="margin-left:0px;"><span style="font-family:'Calibri',sans-serif;font-size:11.0pt;"><strong>&nbsp;</strong></span><strong>Responsibilities</strong></h4><p>Working as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation, duties will include:</p><ul><li>Familiarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory</li><li>Liaise with customers and colleagues in the site planning process prior to installation</li><li>Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training</li><li>Carry out breakdown and planned maintenance at customers’ sites</li><li>Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis</li><li>Carry out procedures necessary to validate systems to certifiable standards</li><li>Provide technical input to the sales team in non-routine sales cases</li><li>Frequent travel within Italy is an essential part of the job. Significant travel to customer sites abroad is also expected especially within Europe.</li></ul><h4><strong>Qualifications&nbsp;</strong></h4><ul><li>a qualification in Microbiology or Biology or Biotechnology or Bio-Chemistry or similar level of knowledge and skill gained by practical experience in the Mass Spectrometry field.</li><li>1-2 years of experience with a solid technical or scientific background gained in industry or academia</li><li>capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation</li><li>ability to diagnose causes of malfunction and to actively resolve customers’ service problems.</li><li>good computer literacy, including familiarity with data system hardware and industry standard operating systems.</li><li>ability to communicate effectively at all levels with good spoken and written English and Italian</li><li>a current driving license, valid in Italy</li><li>no visa restriction preventing travel in the USA or EU.</li><li>outgoing and good at building relationships through inspiring trust and confidence</li><li>a professional image and a very high standard of personal presentation</li><li>self-motivation and a willingness to work with others toward a shared goal</li><li>the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team</li><li>excel at continual learning in a rapidly advancing technological area.</li></ul>

Field Service Engineer

<p><strong>Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.</strong></p><p>Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.&nbsp;</p><p>Please visit <a target="_blank" rel="noopener noreferrer" href="https://www.bruker.com">www.bruker.com</a></p><p>Bruker AXS is a leading global developer and manufacturer of analytical X-ray systems for elemental analysis and materials research. Our innovative solutions enable a wide range of customers in research and industry – including chemistry, petrochemistry, pharmaceuticals, metals and steel, semiconductor, cement, minerals and mining, automotive, forensics, environmental, art and conservation, nanotechnology and life sciences – to make technological advancements and accelerate their progress.</p><h3><strong>Field Service Engineer</strong></h3><h4><strong>Responsibilities</strong></h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><h5><strong>Responsibilies of Field Service Engineer include but not limited to:</strong></h5><ul><li>Servicing the Bruker AXS installed base (SC-XRD, XRD, XRF)</li><li>Perform customer support activities involving the installation, modification, system level troubleshooting and remote hotline support of complex equipment to ensure proper working order.</li><li>Customer training on the operation of the system.</li></ul><h5><strong>The essential function of the position is to:</strong></h5><ul><li>Install, modify, system level troubleshooting on equipment and systems following SOP policies, procedures and work direction of supervisor or site lead.</li><li>Support customer needs by interfacing with factory personnel e.g. technical support and development engineering on problems necessitating equipment design changes or on potential new product applications.</li><li>Train customer personnel in equipment operation, applications.</li><li>Customer account management</li><li>Provide necessary information and reports to Service Management, Customers, and Corporate personnel.</li><li>Conform at all times to Bruker and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.</li><li>Complete standard operating procedures, project plans and other documentations as required in a timely manner.</li></ul><h5><strong>The travel requirement of this position is:</strong></h5><ul><li>~85% travel to customer sites, some on short notice, domestic. Possibility for International trips occasionally.</li></ul></div></div></div><h4><strong>Qualifications&nbsp;</strong></h4><p>To be successful in this position, you should possess the following:</p><h5><strong>Knowledge, Skills &amp; Abilities</strong></h5><ul><li>Experience in field service especially capable to scope with industrial related customer</li><li>Ability to develop excellent customer relationships.</li><li>Must be able to travel to multiple site locations, if deemed necessary to align with customer work schedule. 85% travel required with ability to travel domestically on short notice and internationally with advanced notice.</li><li>Requires general understanding of basic computer language and commands.</li><li>Driver’s License is required.</li></ul><h5><strong>Educational/Experience:</strong></h5><ul><li>Degree or Diploma in Electronics, Electrical or Mechanical Engineering or equivalent.</li><li>At least 3 years field experience in similar technical environment</li><li>Experience in servicing analytical equipment especially X-ray related instruments preferred</li><li>Willing to travel to customer sites, local or remote</li></ul>

<p><strong>Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.</strong></p><p>Please visit <a target="_blank" rel="noopener noreferrer" href="https://www.bruker.com">www.bruker.com</a></p><h3><strong>Manager Field Service Optics Germany (m/f/d)</strong></h3><p>The function of the DE Optics Field Service Manager is to manage the German Field Service Team as a highly competent, efficient and effective profit generating engineering service to the customer base. They will have an effective technical capability to enhance and support product sales opportunities based upon continually updated knowledge of customer expectations developed through ongoing personal involvement with the activities of installation and servicing teams. &nbsp;</p><h4 style="margin-left:0px;"><strong>Responsibilities</strong></h4><h5><strong>Responsible of the day to day planning and execution of the work</strong></h5><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><ul><li>Organize Engineer dispatching to properly prioritize and fit instrument repair jobs into the planning of installations and PMs using all available resources.</li><li>Allocate and control tasks to individual members of the FSE team taking full account of training levels, experience and workload.</li><li>Steer and Manage sufficient Skill levels for FSE to ensure competence, response times, first time fix rates</li><li>Main Responsible for Service escalation handling.</li><li>Ensure Quality Relevant Data is collected and exchanged with QM, BU’s and Production.</li><li>Ensure Salesforce Standards are followed</li><li>Manage customer loyalty by frequent direct customer contact – pro-active and re-active incl. on-site</li><li>Provide a point of contact and act as an interface between Service, Sales, Back Office, and Remote Solution Center</li><li>Ensure local compliance of operations and application of local Health and Safety laws</li></ul><h5><strong>Responsible for finance objectives:</strong></h5><ul><li>Local revenue recognition</li><li>Service revenue and gross margin</li><li>Assist in preparation of business plan</li><li>Territory headcount planning and development</li></ul><h5 style="margin-left:0cm;"><strong>Responsible for team management:</strong></h5><ul><li>Monitor and assess effectiveness, abilities of individual engineers and make informed recommendations for qualification measures, promotions or other personnel related action</li><li>Schedule and attend local service team meetings</li><li>Plan Field Service Engineers development and training</li><li>Organize and complete Field Service Engineers appraisal and mid-year reviews and set objectives</li><li>Identify and request human resources when the criteria is met through the current approval process</li></ul><h5><strong>&nbsp;Responsible for reporting to CALID EMEA Service Management</strong></h5><ul><li>Analyze and follow up on Key Performance Indicators</li><li>Work closely with EMEA Service Management to leverage all quality issues</li><li>Assist with the implementation of common working rules</li><li>Attend and participate actively in service management meetings</li><li>Develop an ongoing relationship with EMEA Service Management and other local Service Managers</li><li>Deliver new ideas, initiatives to improve overall Service deliveries and team performance</li></ul></div></div></div><h4><strong>Qualifications&nbsp;</strong></h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><ul><li>A degree level engineering qualification (or equivalent) or be able to demonstrate a similar level of knowledge and skill gained by practical experience.</li><li>A solid background in technologically advanced instrumentation</li><li>Team Management experience</li><li>Personable, approachable and able to communicate easily and effectively at all levels</li><li>Have excellent people leader skills</li><li>Constantly challenging the status-quo and striving to improve Service Performance. Initiating corrective action as well as improvement projects</li><li>Ability to proactively and effectively respond to urgent or rapidly changing situations</li><li>Ability to provide leadership and direction to a large team and effectively exercise delegated authority</li><li>Understanding of the Company’s products and core technologies</li><li>Demonstrable ability to lead and motivate others and contribute to the organization of a large team of skilled individuals</li><li>Very good personnel skills</li><li>Willingness to expand personal efforts to meet and exceed expectations</li><li>Salesforce, Excel and Powerpoint Knowledge</li><li>Very Good communication skills in English and German, written and spoken.</li><li>A current valid driving license</li><li>No visa or other restriction preventing travel in the USA or EU.</li></ul></div></div></div>

Manager Field Service Optics Germany

<p><strong>Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.</strong></p><p>Bruker Nano, one of Bruker’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.</p><h3><strong>Remote Application Engineer</strong></h3><p>The Product Support Engineer is a visible and key customer facing role; responsible for providing “Best in Class” post-sale instrumentation support worldwide for Bruker AXS. Product Support activity includes first level hardware, software and application support to customers and field engineers, instrument installation, diagnostics/fix, and on-going support. Individual must be customer focused, results-oriented, effective communicator, collaborative, and have a strong technical background to enable our customers to maintain their instrument at peak performance and to maximize productivity for their intended use case.</p><h4><strong>Responsibilities</strong></h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><h5><strong>Essential functions</strong></h5><ul><li><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Provide “Best in Class” post-sale technical support to customers via phone, email, remote tool, and on-site visits, ensuring timely resolution of product related issues.</p></li><li><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Conduct troubleshooting and diagnostic tests to identify and resolve hardware and software problems with complex analytical instruments.</p></li><li><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Deliver comprehensive product training to customers and internal staff to enhance their understanding of instrument operation, maintenance, and troubleshooting procedures.</p></li><li><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Document support activities, including problem resolution steps, in a detailed and organized manner using Salesforce/SAP.</p></li><li><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Perform installation, configuration, and validation of new instruments at customer sites, ensuring optimal performance and customer satisfaction.</p></li><li><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Develop and maintain strong relationships with key customer, serving as a trusted technical advisor and advocate for their needs within the organization.</p></li><li><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Contribute to the creation of technical documentation, including troubleshooting guides and decision trees, to support customers in using instruments effectively.</p></li><li><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Manage inventory of spare parts and consumables, ensuring adequate stock levels to meet customer demands and minimize downtime for instrument repairs.</p></li><li><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Perform part repairs and refurbishments in-house when feasible</p></li></ul><h5><strong>Envronmental requirements</strong></h5><ul><li><p style="margin:0px;">Up to 50% travel in North America.</p></li><li><p style="margin:0px;">Able to work in Government sites, cleanroom, production floor, &amp; laboratory environments.</p></li><li><p style="margin:0px;">Must have &amp; maintain valid driver’s license</p></li></ul></div></div></div><h4><strong>Qualifications&nbsp;</strong></h4><h5><strong>Knowledge, Skills &amp; Abilities</strong></h5><ul><li><p style="margin:0px;">Understanding of analytical scientific instrumentation principles, experience with x-ray equipment/x-ray fluorescent</p></li><li><p style="margin:0px;">Proficiency in troubleshooting hardware and software issues related to analytical instruments.</p></li><li><p style="margin:0px;">Familiarity with GMP regulatory requirements is a plus.</p></li><li><p style="margin:0px;">Understanding of motorized drives, vacuum systems, fluid pumps, optics, electrical circuits, and computer networking principles.</p></li><li><p style="margin:0px;">Strong analytical and problem-solving skills</p></li><li><p style="margin:0px;">Ability to multitask and prioritize workload and manage multiple support requests simultaneously.</p></li><li><p style="margin:0px;">Experience with Salesforce.</p></li><li><p style="margin:0px;">Proficiency in using remote diagnostic tools (Webex, TeamViewer, Microsoft Teams).</p></li><li><p style="margin:0px;">Ability to read technical documentation including block diagrams and wiring schematics.</p></li><li><p style="margin:0px;">Strong interpersonal skills to build rapport with customers.</p></li><li><p style="margin:0px;">Ability to work independently with minimal supervision.</p></li><li><p style="margin:0px;">Aptitude for collaborations and teamwork.</p></li></ul><h5><strong>Educational/Experience:</strong></h5><p>Minimum 2- or 4-year degree in an engineering, physics, electronics or related field from accredited university or college with multiple years in a technical role that demonstrates fulfillment of the above denoted knowledge, skills, and abilities. Typically, this encompasses 5 years technical experience coupled with demonstrated leadership and skill progression. Electrical or Mechanical Engineering background preferred.</p>

Remote Application Engineer

<p><strong>Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.</strong></p><p>Bruker BioSpin, as part of the Bruker Group, is a high-tech international company and the world-leading manufacturer of complete solutions in Magnetic Resonance Nuclear Magnetic Resonance (NMR), Electron Paramagnetic Resonance (EPR) and Preclinical Magnetic Resonance Imaging (MRI).</p><p>We develop high-tech analytical measuring instruments and methods that are used in many fields, from medical technology to materials science and food research.</p><h3><strong>Service Engineer</strong></h3><p>The Product Support Engineer is a visible and key customer facing role; responsible for providing “Best in Class” post-sale instrumentation support worldwide for Bruker AXS. Product Support activity includes first level hardware, software and application support to customers and field engineers, instrument installation, diagnostics/fix, and on-going support. Individual must be customer focused, results-oriented, effective communicator, collaborative, and have a strong technical background to enable our customers to maintain their instrument at peak performance and to maximize productivity for their intended use case.</p><h4><strong>Responsibilities</strong></h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><h5><strong>In this role, you will be</strong></h5><ul><li>Responsible for field on-site support</li><li>Responsible for enquries from Service Desk</li><li>Responsible for improvement of customer satisfaction</li><li>Responsible for Achievement of SLS revenue BP</li></ul><h4><strong>Qualifications&nbsp;</strong></h4></div></div></div><h5><strong>To be successful in this position, you will possess</strong></h5><ul><li>Bachelor degree or Masters in Chemistry or Physics or Electronics/Electrical Engineering.</li><li>3-5 years experience of maintenance on analytical instruments</li><li>Prior experience and knowledge in NMR advantageous</li><li>English ability to read the manual</li></ul>

Service Engineer

<p><strong>Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.</strong></p><h3><strong>Field Service Engineer (m/f/d)</strong></h3><p>Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.</p><p>We are looking as of now for for a <strong>Field Service Engineer</strong> (m/f/d) in full-time.</p><h4><strong>Responsibilities</strong></h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><ul><li>Maintenance/services of all Hain Lifescience instruments at client sites across Africa and at our laboratory.</li><li>Troubleshooting and repairing of all Hain Lifescience instruments at clients and at our laboratory.</li><li>Keep the Loan Unit register updated.</li><li>Report weekly activities to the Operations Manager.</li><li>Planning activities on a weekly and monthly basis including services and service schedules at clients and for the laboratory.</li><li>Ensure administration and documentation is always in order with regards to planning, registers, feedback.</li><li>Coiling, Crimping, Packaging of detonators distribution, Service Operator</li><li>Installation, Fault Finding, Repairs, Calibrating and Maintenance of LPM’S Machines, Training Site Owner’s</li><li>Low Voltage operating and fault finding</li><li>Low Voltage Live Working</li><li>Replacing pole mounted circuit breaker</li><li>Maintenance of circuit breaker in an energized distribution pillar box/meter box, replacing a fuse element, Installation/Removal of cable in an energized Distribution pillar box Livening up / disconnecting of customers</li><li>Panel wiring</li><li>Testing and repairing of motors and starters</li><li>Pick required stock as per description and quantities.</li><li>Sign picklists as per required materials and quantities and pack stock into the boxes or flyer bags to prepare for shipping or deliveries.</li><li>Pack received stock or received shipments stock in their respective cupboards.</li><li>Perform Stock count (counting and confirming inventory)</li><li>File stock count sheets and filing Manifests, signed del notes, Waybills, collection and delivery register.</li><li>Housekeeping: Warehouse</li></ul></div></div></div><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><h4><strong>Qualifications&nbsp;</strong></h4><ul><li>Matric</li><li>Demonstrated experience with IVD instrument servicing and maintenance</li><li>Good interpersonal skills.</li><li>Attention to detail.</li><li>Hard working.</li><li>No criminal record.</li><li>No history of substance abuse.</li><li>Good health.</li><li>Willing to be trained.</li></ul><p>Bruker South Africa (PTY) Ltd. is engaged in and supports an Affirmative Action Program. The company maintains an audit and reporting system to determine overall compliance with its equal employment opportunity mandates, and oversees the affirmative action plan development, modification, implementation, effectiveness, and reporting requirements. The company follows the strict guidelines in support of the government’s broad based black economic empowerment, and preference to this position will be given to a black female.&nbsp;</p></div></div></div>

<p><strong>Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.</strong></p><h3><strong>Senior Remote Support Engineer</strong></h3><p>The Senior Remote Support Engineer is a key technical role within the support organization of Bruker Nano Analytics, BNA Division. BNAs product portfolio includes a unique range of analytical tools for materials characterization in electron microscopes, a variety of benchtop X-ray fluorescence micro analyzers and total reflection X-ray fluorescence as well as handheld/mobile/portable X-ray fluorescence spectrometers. As a Senior Remote Support Engineer, you are mainly responsible for providing 2nd level technical support to our remote and field engineers. The position owner is the highest technical escalation for the respective products in the service organization and must be in regular communication with R&amp;D and the Business Unit. The candidate will recommend solutions and maintain a good record of all work and communication in a CRM system, including documenting solutions for a knowledge base and creating diagnostic trees. The ideal candidate for this role is a highly technical and problem-solving-oriented person, a motivated self-starter who embraces challenges and enjoys learning independently, and is one who possesses excellent communication skills. The position involves some business trips to support our customers or for training purposes.</p><p>Must have excellent customer relations skills and the ability to make timely and effective decisions.</p><p>The position reports to the <strong>Manager Global Customer Care Center BNA</strong>, who will agree expectations, offer guidance as necessary and provide framework support.&nbsp;</p><h4><strong>Responsibilities</strong></h4><ul><li>Maintain communication with the first level support, partners and customer. All responses should be professional, complete, well formatted, and consistent with prior communications.</li><li>Provide technical solutions (via phone, e-mail, remote log in, video conferences, chat etc…) to first level global support team (field service and remote engineers) by finding genuine solutions for complex service problems.</li><li>Work together with the cross-functional team to define a plan of action to solve 2nd level service cases.</li><li>Take ownership of the service cases even when the expert is not available.</li><li>Communicate efficiently and effectively internally and with customers and partners by asking targeted questions to quickly understand root cause issues. Oversee and handle escalated cases. Promptly and appropriately escalate unresolved issues to the relevant team and to the second-level support manager. Take ownership of these escalations and ensure they are effectively resolved by driving the process until a technical solution is identified.</li><li>Support the second-level manager in organizing global support for technical escalations and managing projects to improve service excellence.</li><li>Product line ownership including but not limited to definition of service parts, participation in the product life cycle and collaboration with the development team in product improvement and new product introductions.</li><li>Create, develop, and continuously improve the customer support &amp; applications knowledge database.</li><li>Provide service trainings to first level field and remote engineers, maintain, and develop training material.</li><li>Back-up for field service and remote engineers and provide onsite customer support if required. Provide first line system level, technical support including but not limited to diagnostics, solution plans, training, and customer facing communication.</li><li>Good sense of end-user satisfaction.</li><li>Perform other tasks as assigned by the manager.</li><li>This position requires remote support to APAC, Americas and EMEIA.&nbsp;</li><li>The job demands to work in shifts.</li></ul><p style="margin-bottom:0cm;">Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.</p><p style="margin-bottom:0cm;">We are a highly motivated team with deep experience in customer service. We recognize the developing and changing nature of customer needs, and we continuously adapt and improve ourselves to support customers in solving their problems.</p><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><h4><strong>Qualifications</strong></h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><ul><li>Degree in Physics, Chemistry, Material Science, Geoscience, Electrical Engineering or a similar discipline, or able to demonstrate a similar level of knowledge and skill gained by practical experience.</li><li>A solid technical or scientific background gained in industry or academia.</li><li>Multiple year relevant work experience in providing technical Support, or a related field, preferably in a high-tech scientific or laboratory environment.</li><li>Experience with SEM/TEM or XRF is preferred.</li><li>Very good technical understanding of complex technical systems. Ability to efficiently troubleshoot and find solutions for complex state-of-the-art instruments.</li><li>Experience in handling standard tools such as oscilloscope, multimeter, etc.</li><li>Solid computer skills, including familiarity with data system hardware and industry-standard operating systems.</li><li>Excel at continual learning in a rapidly advancing technological area.</li><li>Customer service oriented good communication skills used to support various technical issues and desktop operation queries.</li><li>Ability to communicate effectively in a professional manner with both internal and external customers.</li><li>Demonstrates commercial awareness.</li><li>Tenacity and self-motivation inspired by success, enthusiasm, drive and initiative directed towards achieving positive outcomes.</li><li>The personality of a natural team player, willing and able to build confidence and to establish strong co-operative relationships with personnel throughout the company, customer base and with key individuals within the industry.</li><li>Should have worked on various remote support tools, e.g. Teams, TeamViewer etc.</li><li>SAP and Salesforce knowledge is an advantage.</li><li>Professional, self-confident appearance with an outgoing personality to build relationships through inspiring trust and confidence.</li><li>Language skills in addition to English are welcome.</li><li>Must be willing and able to travel nationally and internationally.</li></ul><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.</p><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.</p></div></div></div></div></div></div>

Senior Remote Support Engineer

<p><strong>Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.</strong></p><h3><strong>Orbem MRI Field Service Engineer</strong></h3><h4><strong>Responsibilities</strong></h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">The function of the Orbem Field Service Engineer is to attend the service activities for all installed systems at Orbem customer around Europe (especially CH, South DE and North IT), taking care of the solution of all technical cases opened by Orbem related to their existing systems.</p><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">This position has to attend any case assigned by the Orbem Team Service Leader. Even non-Orbem cases can be attended by the position, they cannot require long working times, as Orbem is the highest priority to be attended over any other system incident.</p><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">This position includes Field Service Engineer responsibilities.</p><h5><strong>Objectives</strong></h5><ul><li>Attend Orbem technical cases including installations, support, software and hardware issues fulfilling required KPI’s</li><li>Support, attend and solve Orbem Technical incidents in his/her base country and/or other European countries.</li><li>Collaborate with all the Orbem Field Service Engineer Team members.</li></ul><h5><strong>Location</strong></h5><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">The role is hybrid, involving office days and necessitating frequent travel within the designated region for client visits and meetings.</p></div></div></div><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><h4><strong>Qualifications</strong></h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><ul><li>A degree level engineering qualification (or equivalent) or be able to demonstrate a similar level of knowledge and skill gained by practical experience</li><li style="margin-bottom:8.0pt;">Knowledge of current regulatory, environmental and safety legislation in all responsible localities of the position</li><li style="margin-bottom:8.0pt;">An excellent standard of both spoken and written English</li><li style="margin-bottom:8.0pt;">A current valid driving licence</li><li style="margin-bottom:8.0pt;">No visa or other restriction preventing travel in the USA or EU.</li><li style="margin-bottom:8.0pt;">Minimum work experience in technical field support and service within a global life sciences or related technical product work environment.</li><li style="margin-bottom:8.0pt;">Technical engineering work experience involving direct delivery of customer facing and remote field service and support for complex life sciences products and advanced instrumentation. Bruker product service experience preferred.</li><li style="margin-bottom:8.0pt;">High knowledge in Bruker NMR/MRI instruments, hardware, software and application is recommended</li><li style="margin-bottom:8.0pt;">Excellent verbal, written, computer, technical, analytical, negotiation and influence, interpersonal communication and presentation skills with advanced technology skills and proficiency in MS Office Suite (inc. MS Visio &amp; Project), SAP, and Salesforce</li><li style="margin-bottom:8.0pt;">Support, attend and solve Orbem Technical incidents in his/her base country and/or other European countries.</li><li style="margin-bottom:8.0pt;">Collaborate with all the Orbem Field Service Engineer Team members.</li></ul><h5><strong>Reporting</strong></h5><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">The position reports to the Orbem Team Service Leader but will keep matrix reporting to his/her country Team Leader Field Service Switzerland.</p></div></div></div></div></div></div>

Orbem MRI Field Service Engineer

<p><strong>Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.</strong></p><p>Please visit <a target="_blank" rel="noopener noreferrer" href="https://www.bruker.com">www.bruker.com</a></p><p>The Bruker Nano Analytics (BNA) Division, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures and markets X-ray systems and components for elemental and structural analysis on the micro- and nano-scale. BNA's product range comprises analytical tools for electron microscopes, including energy-dispersive X-ray spectrometers (EDS), wavelength-dispersive X-ray spectrometers (WDS), electron backscatter diffraction systems (EBSD), micro-spot X-ray sources for Micro-XRF on SEM and micro computed tomography (Micro-CT) accessories, as well as mobile and bench-top micro X-ray fluorescence (Micro-XRF) and total reflection X-ray fluorescence (TXRF) spectrometers</p><h3><strong>Service Engineer</strong></h3><h4 style="margin-left:0px;"><strong>Responsibilities</strong></h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">As the Service Engineer, you are responsible for providing technical support to both customers and partner. You will also interface with factory team and contribute to improvement efforts and drive empowerment efforts.</p><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Duties will include:</p><ul><li>Provide front line (phone, e-mail, remote log in, etc…), system level, technical support including but not limited to diagnostics, solution plans, training, and customer facing communication.</li><li>Primary technical liaison between factory and field. Provide system level escalation support for a specific analytical product or group of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effective communication to both internal team and customer.</li><li>Liaise with customers and colleagues in the site planning process prior to installation.</li><li>Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training and basic application training.</li><li>Carry out breakdown and planned preventive maintenance at customers’ sites.</li><li>Create, develop, and continuously improve the customer support &amp; applications knowledge database.</li><li>Assist with conferences, exhibitions, and workshops as necessary.</li><li>Travel within China &amp; occasional travel within APAC on short notice.</li><li>Other duties as assigned.</li></ul><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.</p><h5><strong>Reporting</strong></h5><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">The position reports to the APAC Service Manager, who will agree expectations, offer guidance as necessary and provide framework support.</p></div></div></div><h4><strong>Qualifications&nbsp;</strong></h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">To carry out the duties to the level expected, the minimum competencies are:</p><h5><strong>Personal</strong></h5><ul><li>Outgoing and good at building relationships through inspiring trust and confidence</li><li>A professional image and a very high standard of personal presentation</li><li>Self-motivation and a willingness to work with others toward a shared goal</li><li>The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team</li><li>Excel at continual learning in a rapidly advancing technological area.</li></ul><h5><strong>Educational</strong></h5><ul><li>Minimum Degree in chemistry, material science, physics, electrical engineering, geoscience or a related discipline.</li></ul><h5><strong>Skills and Experience</strong></h5><ul><li>Capability to learn quickly and establish solid understanding in complex technical topics.</li><li>Able to independently troubleshoot and solve problems.</li><li>Demonstrated good communication skills.</li><li>Able to conduct trainings. Experience in writing documentation.</li><li>Experience in using standard tools such as oscilloscope and multimeter.</li><li>Good computer literacy, including familiarity with data system hardware and industry standard operating systems.</li><li>Experience is using EDS, SEM and TEM will be an advantage.</li></ul></div></div></div>

<p><strong>Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.</strong></p><p>Please visit <a target="_blank" rel="noopener noreferrer" href="https://www.bruker.com">www.bruker.com</a></p><h3><strong>Field Service Engineer</strong></h3><p>Bruker Spain is seeking a highly skilled and experienced Advanced Field Service Engineer to join our dynamic team. This role is pivotal in ensuring the optimal performance of Bruker AXS equipment and fostering strong customer relationships through exceptional service and support. The ideal candidate will possess extensive technical expertise, excellent communication skills, and the ability to work independently in diverse environments.</p><h4 style="margin-left:0px;"><strong>Responsibilities</strong></h4><ul><li>Planning, organizing, coordinating, and executing own activities with coordinator supervision.</li><li>Provide onsite installation of Bruker AXS equipment or accessories according to factory specifications - in high technology laboratories, in a variety of industries, and academic environments.</li><li>Deliver customer training on hardware and software, including safety protocols and maintenance requirements as per company standards.</li><li>Diagnose/solve problems through remote/virtual sessions with customers.</li><li>Perform preventive/scheduled/corrective maintenance and troubleshooting on instruments.</li><li>Establish and maintain a thorough and detailed knowledge of all assigned products.</li><li>Provide information and collaborate with the administration for the preparation of quotations, material orders and removal of parts as well as the monitoring of these tasks.</li><li>Maintaining an up-to-date customer and contact database in the company approved format.</li><li>Liaise closely with service management and sales colleagues.</li><li>Participate in factory training courses, updates on features, software of new and existing products.</li><li>Attitude to work in a team and share information / knowledge. Develop and maintain a congenial rapport with all customers in assigned territory by providing support and positively representing Bruker.</li><li>Although the usual work zone will be the South of Spain (Andalusia, Extremadura, the Canary Islands and Murcia), the candidate must be willing and able to travel domestically and internationally (occasionally).</li><li>Other assignments as requested from time to time.</li></ul><h4><strong>Qualifications&nbsp;</strong></h4><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><ul><li>Qualification in electronics technical engineering preferably with previous technical training.</li><li>Proven experience in field service engineering, preferably with X-ray-related products.</li><li>Strong technical knowledge of hardware and software installation, maintenance, and repair.</li><li>Excellent communication and interpersonal skills.</li><li>Excellent command of English and Spanish.</li><li>Solid computer skills, including familiarity with data system hardware, industry-standard operating systems and in using CRM systems such as Salesforce.com and SAP CRM.</li><li>Professional and self-assured demeanour with an outgoing personality to build relationships through inspiring trust and confidence.</li><li>Flexible attitude towards working hours, often influenced by job completion or client availability.</li><li>Ability to work independently, organized, and efficient.</li><li>Possession of a current driving licence and passport.</li><li><p style="margin-bottom:0px;margin-right:0px;margin-top:0px;">Positive attitude and a professional appearance.</p></li></ul></div></div></div>

Lab technician

Liquid chromatography-mass spectrometry

Scientific and Research Fellow

Sales Representative

Academic staff

Microscopy

X-Ray

Laboratory services

Elementary analysis

Material analysis

Service engineer

Manager

Software

Molecular biology

Product Specialist

Application Specialist

Molecular spectroscopy UV-Vis, RAMAN, FTIR

Marketing

Analytical chemist

AAS, ICP/OES, ICP/MS

Technologist/Engineer

Laboratory instruments

Spectroscopy

Chemist

Quality Control (QC)

Microbiology

Liquid chromatography

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Jobs service engineer - page 11

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