Field Service Engineer

We are seeking a dedicated Field Service Engineer to be responsible for supporting our security and detection customers through on-site activities such as installation, implementation, maintenance and repair of systems. This may include hardware, software and networking products as well as operating systems.

You will spend 4-5 days per week in the field visiting customers.

As this role will cover our aviation and airport customers, this position can be based in New York City, Boston, Philadelphia or New Jersey areas.

Key Responsibilities:

• Diagnose and resolve product performance problems
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business
• Deliver (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Serve as an internal resource on technical issues and manage product escalations
• Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
• May calibrate equipment on-site for large volume customers

Qualifications

• Bachelor's or Master's Degree in physical science or engineering or similar/ equivalent experience
• 4+ of relevant work experience in a similar role, as a service technician, process engineer or in a customer-facing field position
• Must be able to obtain and hold security clearance to gain access to customer sites
• Must be able to travel up to 75% overnight
• Valid US driver’s license

Apart from these more technical skills, we are also looking for:

• a strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site,
• excellent written and verbal communication skills, and the ability to coordinate and prioritize efficiently.
• Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs.

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least November 5, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $41.27 - $69.00/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support