FlexCHOICE mySystem Coverage

Significance of Service and Support in Laboratory Automation

In modern analytical laboratories, uninterrupted instrument performance is critical to meet stringent quality and throughput requirements. Comprehensive service coverage ensures rapid response to technical issues, extends equipment lifespan, and maintains data integrity. FlexCHOICE offers flexible plans tailored to diverse budgets and operational demands, reducing downtime and optimizing return on investment.

Objectives and Document Overview

This document outlines the features and benefits of the FlexCHOICE mySystem Coverage options for the Andrew+ automation platform. It describes plan configurations, timelines, and support levels, helping laboratory managers select the most suitable service package to balance cost control with performance assurance.

Instrumentation and Software

The coverage plans apply specifically to the Andrew+ automated liquid handling instrument and its key components. Core elements include:

• Andrew+ Instrument platform
• OneLab software for instrument control and data management
• Robotic arm assembly and associated motors, cables, and arm tubes

Main Service Features and Discussion

FlexCHOICE offers three primary service options:

• Service and Support Only extends major repair coverage with onsite or depot repair, loaner units, genuine replacement parts, and priority remote technical support.
• Performance Maintenance Only provides an annual preventive service visit including calibration, parts inspection, software updates, and priority remote support.
• Combined Service and Support with Performance Maintenance covers both repair and preventive maintenance, offering continuous support through a multi-year plan.

Key distinctions between plans involve the inclusion of scheduled maintenance visits, parts coverage limitations beyond one million robotic arm cycles, and discounts on hardware upgrades and training services. Coverage terms can start at instrument purchase or be added within 90 days, offering up to five years of protection when combined with the standard warranty.

Benefits and Practical Applications

Implementing a FlexCHOICE plan delivers:

• Predictable service costs and budget planning
• Reduced instrument downtime and faster issue resolution
• Access to certified field engineers and genuine quality parts
• Regular system health checks and software enhancements
• Discounted training and hardware upgrades to extend system capabilities

These benefits support high-throughput laboratories in pharmaceutical research, biotech development, and quality control environments where performance consistency is paramount.

Future Trends and Opportunities

As laboratory automation evolves, service models will increasingly integrate remote diagnostics, predictive maintenance based on usage analytics, and modular subscription services. Advances in IoT connectivity and machine learning will enable real-time performance monitoring and automated service scheduling, further minimizing unplanned interruptions.

Conclusion

FlexCHOICE mySystem Coverage delivers a structured, scalable approach to maintaining Andrew+ instrument reliability. By choosing the appropriate service tier, laboratories can align operational goals with financial constraints, ensuring both performance maintenance and rapid repair capabilities. This strategic partnership model extends equipment lifespan, safeguards data quality, and enhances overall laboratory productivity.