Field Service Engineer Analytical Instruments

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.

FIELD SERVICE ENGINEER

As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is crucial. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

Job Description

You will be responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair, validation of Agilent systems solutions which may include hardware, software and networking products as well as operating systems.

• Installation, perform qualifications and optimizes hardware/software/network products and method optimization at customer sites.

• Diagnoses and resolves product performance problems.

• Performs maintenance and repair services.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

• May deliver internal technical training and maintenance seminars and workshops for field representatives or customers.

• May train other field representatives or customers.

• Will perform IQOQ on equipment on-site for customers.

Qualifications

• A Bachelor or master's degree within the science field - e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar

• Typically, at least 3-5 years proven experience.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

• Travel Required: 75% of the Time
• Schedule: Full time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support