Field Service Specialist
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters & TA enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
TA Instruments' Field Service Organisation is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite.
As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring TA Instruments' legendary service for our customers who utilise our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (Thermal, Rheology, Microcalorimetry) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Battery development, Environmental, Forensics, Academia and Government industries.
TA Instruments is seeking a highly skilled, motivated and customer focused professional to join our world-renown Field Service Organisation in the north of the UK. We would prefer applicants to be based in the north/north-east of the UK.
FIELD SERVICE SPECIALIST - UK NORTH
Responsibilities
Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
Establishes and maintains prompt professional communications with customers and internal resources.
Provides information to customers regarding service products and offerings; effectively sells service products and contracts.
Qualifications
Education:
- Associates Degree in Engineering, or other science related field preferred, or HNC/HND in Electronics/Engineering.
Experience:
Ideally 5+ years experience with installation, performance maintenance, troubleshooting, support and/or end user utilisation of scientific instrumentation, preference for previous TA Instruments product suite (Thermal, Rheology, Microcalorimetry)
Ability to perform effective system level troubleshooting from service documents and remote support.
Competencies:
Must possess a strong customer focus.
Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs.
Personal sense of integrity and trust; ethical practice.
Must be independent and able to make decisions.
Effective time management skills.
System level approach to problem solving.
Analytical mindset with a strong drive to resolve open issues.
Excellent verbal and written communication skills.
Travel:
A clean driving license and a valid passport will be required.
This is a territory-based position with travelling within your designated territory, and occasional overnight travel may be required
