Field Service Engineer II (ICAP/ICPMS)
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Field Service Engineer II (ICAP/ICPMS)
Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers. This Field Service Engineer responsibilities includes leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Atomic Absorption, ICP and ICPMS, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.
Responsibilities
- Perform on-site installation, repair, maintenance and qualifications.
- Must be proficient with the use of customer management software to supervise service calls, lead parts inventories, and complete job tasks
- Review reports and documentation from customers and inspect malfunctioning product to resolve nature and scope of problem
- Analyze review and inspection findings to resolve source of problem, and recommends repair, replacement, or other corrective action
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
- Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
- Other duties may be assigned
Minimum Qualifications
- High school diploma and Bachelor’s degree or 6 years' equivalent experience - hands-on experience with GC, GC/MS as a Service Engineer, particularly working with analytical instrumentation, on related experience
- Effective communication skills and customer service skills.
- Ability to prioritize service requests and produce clear and concise documentation
- Ability to work independently within a customer location
- Must be available to travel overnight up to 70% within the territory or other areas
- Requirements
- Ability to safely lift 50 Lbs with assistance on occasion and carry 25-30 Lbs continuously throughout the day.
- Ability to bend, squat, stretch, and reach every day in a service function.
- Maintain a valid driver’s license and safe driving record
Work Schedule
- Standard (Mon-Fri)
Environmental Conditions
- Able to lift 40 lbs. without assistance
- The territory primarily covers Texas with up to 75% travel.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
