Service Engineer
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Please visit www.bruker.com
Bruker Nano Surfaces and Metrology (BNSM) solutions include atomic force microscopy instrumentation (AFM) and non-contact nanometer resolution solution topography through white light interferometry and stylus profilometry. In addition, the division manufacturers and markets automated X-ray metrology, automated AFM defect-detection and photomask repair and cleaning equipment for semiconductor process control.
Today, we are seeking you as Field Service Engineer to join us in our Bruker Taiwan office. Apply now!
Service Engineer
As a Field Service Engineer, you are required to work on rotating shifts (including weekends and public holidays). Your summary of responsibilities & duties include but not limited to:
- On-site diagnose and resolve technical problems
- Performs preventative maintenance.
- Provides technical assistance to Installation Engineer onsite as needed
- Escalate field issues to Technical Support Team and follow up on solutions to address and fix issues in a timely manner.
60% of the essential functions are:
Working directly at customers' site to diagnose BNSM instruments and service issues by:
- Diagnosing, research, experiment, test, develop, optimize, communicate and execute the most efficient solution plan for complex electro-mechanical hardware or software instrument issues and user issues.
- Maximizing instrument and/or accessory capability and performance to meet specification and/or customer application requirement.
- Creating and maintaining service record or daily report of activity in database.
- Escalating the issue on time and follow up on solutions to address and fix issues in a timely manner.
- Providing basic application support to enhance time-to-solution.
- Providing user training and guidance to end-users.
The other 40% of the essential work are
- Installation and qualify BNSM instrument, upgrade, and/or accessories.
- Any other duties assigned.
*** Priority will be given to candidates with their own cars, please state in the cover letter of your application form.
Responsibilities
- Works closely with key customers to analyze application need; assists customers in designing and conducting experiments to initiate and validate the use of MRI and other preclinical imaging systems in their laboratories.
- Develops and maintains detailed technical knowledge of the specifications and operations of pre-clinical MRI
- Supports and advises the customer on use and integration of animal related hardware and software into the pre-clinical MRI
- Supports sales in the achievement of the order plan by strategic planning and work with other divisions to support post-sales related activities in a timely and professional manner.
- Implements local educational and promotional strategies to maximize customer awareness, including outreach to share marketing and product materials.
- Communicates regularly with corporate and business units to enhance the professional knowledge, participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
Qualifications
To be successful for this position, you will:
- Locate in Hsinchu/Taoyuan/Taichung and have chance to travel around Taiwan to different customers’ sites.
- Be able to work in cleanroom, production floor, & laboratory environments.
Possess the following Knowledge, Skills & Abilities
- Customer focused. Passionate about science and technology & enabling customers with Bruker technology.
- Demonstrated excellent analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc… to be an effective problem solver of complex system, product user, and/or application issues.
- Demonstrated ability to install, qualify and be a trainer and technical resource that effectively empowers our customers and internal team for complex electro-mechanical instrumentation and application modules.
- Demonstrated ability to provide clear, logical, and effective communication.
- Able to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.
Posses the following Education & Experience requirements:
- BS degree in scientific or engineering field (Mechanical, Electrical, Electro-optical, Controlling Engineering) from accredited university or college with at least 1-3 year relevant experience.
- Fresh Masters degree in scientific or engineering field (Mechanical, Electrical, Electro-optical, Controlling Engineering) can be considered.
- English proficiency: high intermediate, competent of communication in oral and written with TOEIC score above 600 or equivalent test score available.
