Field Service Engineer

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

Field Service Engineer I

WHAT CAN SHIMADZU OFFER YOU?

• Our Culture:  A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
• Competitive Compensation: Day 1 Benefits and competitive salary.
• Retirement Benefits: Matching 401K and a Profit-Sharing Program.
• Health Benefits: Flexible Spending/Health Savings Accounts.
• Performance Bonuses: Variable Pay Plan for commission and incentive roles.
• Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
• Education: Tuition Assistance Program for both graduate and undergraduate levels.
• Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
• Well-being: Comprehensive Corporate Wellness Program.
• Work Flexibility: Business casual Dress Attire & casual (jeans) Friday! 
• Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
• Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).

ADDITIONAL COMPENSATION:

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan. 
• For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).

POSITION SUMMARY:

The individual in this position is responsible for a wide variety of sales related functions including sales of all assigned product lines, demonstrations, installations, training, reports as required, the maintenance and safekeeping of demonstration instrumentation, computers, software, company vehicles and other company property, as well as, other related duties which may be assigned from time to time.

This position will be required to reach or exceed assigned sales goals within an assigned geographic territory.

This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

1. Establish and maintain a good relationship with all accounts; (Daily)
2. Perform demonstrations, installations and training. (Weekly)
3. Timely submission of all required paperwork such as Call Reports, Expense Accounts, Forecasts, Lost Order Reports, Bid Opening Results, Competitive Marketing Information; (Weekly)
4. Submission of Territorial Marketing Plan; (Quarterly)
5. Performing adequate sales calls, demonstrations and other calls as necessary; (Daily)
6. Achieving and maintaining a high level of technical proficiency in all areas related to the assigned product lines; (Daily)
7. Maintenance of account records; (Daily)
8. Conducting proper lead follow-up programs; (Daily)
9. Maintenance and safekeeping of all assigned company property; (Daily)
10. Must travel overnight as the position requires; (Weekly)
11. Must travel by air and drive as required. (Daily)

SCOPE:

This position’s primary focus is to achieve sales goals while maintaining excellent customer relations and reporting back to the Regional and Home Offices those factors, both good and bad, that affect the assigned territory.

KNOWLEDGE REQUIREMENTS:

CASUAL

• Human Relations Skills
• Corporate Structure/Environment

WORKING

• Report Preparation
• Chemistry
• Customer Relations Skills
• Telemarketing Knowledge
• Experience with a Quota

THOROUGH

• Salesmanship
• Time & Territory Profitability
• Computer Literate

PROBLEM SOLVING REQUIREMENTS:

The incumbent must be able to make effective and efficient decisions to solve problems based on customer needs and requirements.  Incumbent is required to have obtained at least two product proficiency badges, through the internal corporate developmental program.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

1. Degree in one of the Life Sciences;
2. Three years successful sales experience with one or more of our equivalent product lines;
3. Possess a valid driver’s license.

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment. 

SUPERVISORY RESPONSIBILITIES:

None

PHYSICAL DEMANDS:

May include frequent bending, standing, stooping, walking, talking, sitting/driving for long periods of time and pulling/pushing of instrumentation/parts can also be expected. Incumbent must be able to lift up to 40 pounds routinely throughout the workday.  Will also be required from time to time to assist in lifting heavier equipment. Incumbent must have use of hand to finger senses, in order to use and grasp hand tools to repair instrumentation. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

SAFETY/PERSONAL PROTECTIVE EQUIPMENT:

Position is required to maintain proper housekeeping and safety standards in particular to lab safety protocol.  Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy.

WORK ENVIRONMENT:

This position is a field-based role that may work in the service repair lab from time to time, while the majority of work days are spent traveling (day and overnight) to customer locations within the region. The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of team. Incumbent may work at several different work sites during-the-course of a business day in-order to support the needs of Shimadzu customers. Extra hours may periodically be required, in-order to fulfill the functions required by this position.  The position will include contact with SSI employees and outside customers that requires prompt and friendly handling of all related inquires.