Field Service Representative - Spectroscopy

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.

FIELD SERVICE REPRESENTATIVE - SPECTROSCOPY

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

• You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.

• Diagnoses and resolves product performance problems.

• Performs maintenance and repairs.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.

• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

• Train other field engineers and customers in the solutions.

• The ideal candidate will be based in the in Dallas, Texas.

• The position has a multistate territory of Texas, New Mexico, Oklahoma, Louisiana.

Job Requirement:

• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Minimum requirements include high school diploma, military training, associate degree OR some college with major coursework in electronics or previous work experience in a related field will be considered.

• A bachelor's or master’s degree within the science field - e.g., chemistry, analytical chemistry biochemistry, biotechnology is a plus.

• Service experience with Spectroscopy preferred.

• 2+ years of experience in a similar position or experience as an end user.

• Previous instrumentation maintenance, wire diagram, electromechanical, preventative maintenance, or previous pathology equipment or laboratory repair instrument repair experience a plus.

• Experience with troubleshooting and problem solving.

• Experience with the Agilent solutions is desired but not essential.

• Verbal and written communication is clear, respectful, and timely.

• You enjoy travelling and visiting customers.

• You have a valid driver's license.

• Travel: 30% 4-5 days per week in the field visiting customers. There will be an average of 5 overnights per month overnight.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. . For more information about equal employment opportunity protections, please see all of our notices for EEO below.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit.

• Option to Work Remote: Yes
• Travel Required: 35% of the Time
• Schedule: Full time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support