Senior Applications Specialist - TEM

JEOL is a global provider of TEM, SEM, NMR, MS and other scientific/medical/semiconductor/industrial instruments. JEOL positively challenges the world's highest technology, forever contributing to the progress in science and human society through its products. For more than sixty years JEOL USA, Inc. has made customer service and support a top priority. Our success is based on talented and dedicated employees who are committed to making a difference.

SENIOR APPLICATIONS SPECIALIST - TEM

Job Description

Provide applications support to the Sales and Marketing Team through demonstrations of TEM Products to existing and potential customers in the Applications Lab, at customer sites and scientific conferences.

Essential Duties

• Participate and co-develop TEM training courses as needed (in house and at customer sites)

• Develop expertise and applications in special projects such as EDS, EELS, 4D STEM, Tomography, etc. as needed

• Run customer samples and demonstrate assigned TEM product line to customers

• Gather information about samples and customer to aid in successful product demonstration

• Provide clear reports from sample data acquired at demos or from customer samples to promote our TEM products

• Develop effective techniques for evaluating a wide variety of challenging materials sample types

• Provide technical support to customers, sales, service and marketing as needed

• Support Sales by providing up to date technical data and sales promotional information

• Research trade journals and attend scientific conferences and trade shows to stay abreast of competitive markets and products

• Assist Service Team by maintaining open and effective communications with customers by offering post-sales support, addressing complex customer inquiries as necessary and resolving complicated systems problems

Requirements:

• Ph.D. degree or equivalent plus minimum 5 years of advanced TEM experience; or equivalent combination of education and experience.

• Experience with aberration corrected TEM is required

• Up to 30% overnight travel anticipated