Service Specialist / Engineer
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
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SERVICE SPECIALIST / ENGINEER
Bruker Nano, one of Bruker’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.
This position is ideally based in Monterrey, Mexico.
Responsible to provide on-site support for installations, repairs, maintenance, and training as required.
Provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools.
Responsibilities
Provide professional technical support by visiting the Bruker customers with installation, training, corrective and preventive maintenance in Mexico and Latin America.
Support regional and global customer hotline and provide 1st level support.
Support to increase the Service contracts coverage and business.
Support sales team for technical questions and aftermarket sales (e. g. upgrades business).
Regular customer contacts to ensure maximum satisfaction.
Translate technical manuals and service procedures when needed.
Prepare service and expenses report professionally and in time.
Qualifications
Bachelor’s degree in Electrical Engineering, Chemical/Material Sciences, equivalent military education
AA degree with 2 years’ experience working with complex instrumentation
Strong competency with complex systems technology to include electrical/electronics, mechanics, software and chemistry technology
More than 2 years experience in customer service
Ability to work independently and in a team environment.
Motivated self-starter.
Ability to speak and write proficiently in Spanish.
Advanced level to read, speak and write in English
Ability to handle multiple tasks effectively.
Excellent customer service skills with the ability to communicate clearly and effectively.
High level technical hardware and software skills related to X-ray instrumentation.
Self organized, oriented to deadline.
Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Certain positions at Bruker require compliance with export control laws and a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
